The product comes with the manufacturer’s warranty policy. Please refer to the brochure comes with the product for more information.
There are 3 levels of coverage that varies depending on the model purchased:
- Standard: 20 Year Limited Non-Prorated, body impressions greater than 1-1/2 inches
- Direct Contact: 20 Year Limited Non-Prorated, body impressions greater than ¾” (.75”)
- Direct Contact GEL: 25 Year Limited Non-Prorated, body impressions greater than ¾” (.75”)
This warranty does not cover claims resulting from:
- Normal Body Impressions (1-1/2“ or less for standard mattresses or .75” or less for Direct Contact mattresses with DC warranty Code. See warranty for details.).
- Comfort level / preference of firmness.
- Structural damage caused by an incorrect bed frame.
- Damage due to an incorrect or old foundation.
- Damage due to improper care of your mattress and misuse (see Mattress Guide for details.).
- Clearance bedding, “as is” bedding, or floor models.
- Damage or bending of border rods or the spring unit, which is cause by improper handling.
- Bed handles and Cover fabrics.