Warranty

The product comes with the manufacturer’s warranty policy. Please refer to the brochure comes with the product for more information.

There are 3 levels of coverage that varies depending on the model purchased:

  1. Standard: 20 Year Limited Non-Prorated, body impressions greater than 1-1/2 inches
  2. Direct Contact: 20 Year Limited Non-Prorated, body impressions greater than ¾” (.75”)
  3. Direct Contact GEL: 25 Year Limited Non-Prorated, body impressions greater than ¾” (.75”)

This warranty does not cover claims resulting from:

  • Normal Body Impressions (1-1/2“ or less for standard mattresses or .75” or less for Direct Contact mattresses with DC warranty Code. See warranty for details.).
  • Comfort level / preference of firmness.
  • Structural damage caused by an incorrect bed frame.
  • Damage due to an incorrect or old foundation.
  • Damage due to improper care of your mattress and misuse (see Mattress Guide for details.).
  • Clearance bedding, “as is” bedding, or floor models.
  • Damage or bending of border rods or the spring unit, which is cause by improper handling.
  • Bed handles and Cover fabrics.